filters
state:
Show
city:
Show
product:
Show
Pier 1 Imports - Carmen sofa chair and love seat
I purchase a leather sofa and love seat and less than three years it started to ripped and fall apart. I sent in pictures of the damages and was told that's from normal wear and tear. I explain that i have no kids, it's just my wife and myself and we may have visitors...
Read more
3.5
#1239325
Reply to reviews
It was a very very horrible experience, when I was returning a gift using a gift receipt. They returned it to the buyer credit, however I told them it is a gift and I was returning using a gift receipt. The horrible part was in how they are dealing with the situation...
Read more
1.0
I didn't like
  • Poor customer service
  • No problem solving
  • Poor quality of merchandise and the way i was treated
#1325411
Reply to reviews
The love affair is over, so to speak. I'm tired of getting the whiplash involved when speaking either to super sweet employees who have no control over anything or to obnoxiously fake management who don't care about product quality or preventable shipping damage or...
Read more
2.3
#1284615
Reply to reviews
I find it hard to believe that in 2018 these stores are still trying to pull off this old school policy of following black people around stores as if they are going to rob them blind. They are so ignorant and bold with it as well, even going as far as to make eye...
Read more
Anonymous
Durpa

Face it you the customer has caused this. They are not mind readers so they don’t know if you are actually honest or not. Everyone gets followed benit white or black. You want...

Anonymous
Anonymous

Does your corporate America employer know how racist you are towards young white females?

1.0
#1202847
Reply to reviews
There have been many changes during those years, but one thing hasn't changed and that's how little value long term employees, or employees in general, are to this company. My raises have never been more than 23¢ an hour. The cost of living increases @ 4% a year so...
Read more
#1324809
Reply to reviews
Palm Harbor Store 31650 US Highway 19 N Palm Harbor, FL 34684 Store: 0487 Reg: 02 Tran: 2339 6/16/18 I tried paying cash at this store and the clerk didn't know how to make change for a dollar. Not only was she slow and inept, she was rude. This wasn't the worst...
Read more
2.3
I didn't like
  • Professionalism
  • How they handled me as a customer
#1282353
Reply to reviews
This is a warning to all potential customers that the delivery service is beyond horrible. They tried to deliver my pier one product four times and 3 times they didn't show up and lied that they were here. The 4th time they showed up with damaged furniture. I am still...
Read more
2.5
#1281326
Reply to reviews
I have witnessed an angry employee at the La Frontera Store. He was angry and talking unprofessional to an employee. Some one needs to talk to him because he gets angry often. If he cannot get his way, then he gets angry and very angry. He should not work there. Will...
Read more
#1270407
Reply to reviews
I worked for Pier 1 Imports in Laurel MD and Charlotte NC and even though Laurel just had terrible associates and pushed Pier 1 cards too much on people (staff also) I enjoyed my time there. On the other hand, once I moved to Charlotte and worked at Concord Pier 1...
Read more
3.3
I liked
  • Visual appeal
  • Started out pleasant
  • Events
I didn't like
  • Staff
  • Pay
  • Professionalism
#1224402
Reply to reviews

Contact Pier 1 Imports

Mailing Address:
Pier 1 Imports
100 Pier 1 Place
Fort Worth, Texas 76102
United States
Phone:
(800) 245-4595
More
Show

Pier 1 Imports - Wrong color online

Pier 1 Imports - Wrong color online
Online item pictured was light gray. When I received it was almost black. Started online chat to let them know their photography is deceiving but after telling them, my chat was “disconnected”. However the local store employees are always super nice. They say this happens all the time.
3.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I liked
  • Color of product online
  • Visual appeal
I didn't like
  • Did not seem to care
  • Being out the 16 dollar shipping
  • Customer service did not fix issues
#1192858
Reply to reviews