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Pier 1 Imports - Carmen sofa chair and love seat
I purchase a leather sofa and love seat and less than three years it started to ripped and fall apart. I sent in pictures of the damages and was told that's from normal wear and tear. I explain that i have no kids, it's just my wife and myself and we may have visitors...
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3.5
#1239325
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Bought 2 large outdoor wicker rockers about 10 days ago. Shipped to store as charge almost as much as chair $169 to deliver. Brought 2 rockers home after 2 trips and found out the holes in the gliders for the rockers do not align with the chair legs. We had 2 chairs so...
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#1232671
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I worked for Pier 1 Imports in Laurel MD and Charlotte NC and even though Laurel just had terrible associates and pushed Pier 1 cards too much on people (staff also) I enjoyed my time there. On the other hand, once I moved to Charlotte and worked at Concord Pier 1...
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3.3
I liked
  • Started out pleasant
  • Visual appeal
  • Events
I didn't like
  • Staff
  • Pay
  • Professionalism
#1224402
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Pier 1 Imports - Carmen Sofa Cushion Issues

I also purchased the Carmen Sofa and both cushions have deformed under normal light usage. Springs have become disjointed and are bulging against outer fabric. Very poor construction!
#1216584
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I find it hard to believe that in 2018 these stores are still trying to pull off this old school policy of following black people around stores as if they are going to rob them blind. They are so ignorant and bold with it as well, even going as far as to make eye...
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Anonymous
Anonymous

This happened to me today in the pier 1 store on the Berlin turnpike in Newington CT by “assistant manager” named URSZULA

Anonymous
Initial Reviewer

UNREAL- Sad to hear Panyin but it helps to know that I wasn't going crazy/seeing things!

1.0
#1202847
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Pier 1 Imports - Wrong color online

Pier 1 Imports - Wrong color online
Online item pictured was light gray. When I received it was almost black. Started online chat to let them know their photography is deceiving but after telling them, my chat was “disconnected”. However the local store employees are always super nice. They say this happens all the time.
3.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I liked
  • Color of product online
  • Visual appeal
I didn't like
  • Being out the 16 dollar shipping
  • Customer service did not fix issues
  • How they handled me as a customer
#1192858
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Ordered 2 items on February 5, 2018. One of the items received today...Was told the other item has shipped but they have no idea where it is ? Called UPS, they say they don't have the package. My first experience online with Pier 1 Imports and it is a disaster. Called...
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1.8
I didn't like
  • Poor customer service and kaos in delivery
#1185656
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I visited the Lakeland FL., Pier 1 store today.... As soon as I walked in, I immediately noticed some items I had purchased at full price now was on sale .....I asked if they price adjusted within a certain time and I immediately was told NO!! I didn't believe that was...
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1.0
#1166970
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Cheri (at Store 0034) does not belong in retail. Her tone of voice towards customers is very unwelcoming. Why does she still have a job? She was very rude and disrespectful as I was trying to buy a Christmas tree. Not to mention, I didn't get acknowledged immediately...
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2.4
#1162905
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Contact Pier 1 Imports

Mailing Address:
Pier 1 Imports
100 Pier 1 Place
Fort Worth, Texas 76102
United States
Phone:
(800) 245-4595
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Pier 1 Imports - Manager uncooperative complaint talking on the phone

Manager talking on the phone not willing to make some reasonable adjustment for the lack of wrapping. As I chose another it was already chipped and still on the show floor
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
#1156089
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