Latest review first
I filed a complaint with pier 1 for a box delivered of 6 shattered and ruindd candles that were gifts. I was refunded 23.00 for 2 candles that were out of stock but the rep was sending speed shipping and replacing the rest. Where are they? They should have arrived by...Read more
Company wrote 0 public responses to the review from 2 days ago.
Pier 1 Imports - Items never arrived
Ordered 2 chairs was told 3-5 days, 7 days passed and tracking still stuck on label created. UPS said never told to pick up, Pier 1 said they didn’t know why wasn’t shipped or where order was and couldn’t do anything online about it for another week. I want my $320 refunded but they refuse to cancel or refund!
Company wrote 0 private or public responses to the review from Nov 30.
I received multiple emails to a ,"paint a wine glass" event in the store. I accepted for 3 women, myself included. When we got to the store no one knew what we were talking about. There were no supplies and staff was unaware the event had been scheduled. I had to show...Read more
Company wrote 0 private or public responses to the review from Nov 25.
I purchased a metro desk online (Pier 1) on 914/18 the desk arrived with a large piece of wood broken out of one of the desk drawers. I talk to Jarred (Peoria 1 Customer Care) on 9/24/18 and you all no longer had the desk in stock ( on back order). Jarred said I could...Read more
Company wrote 0 private or public responses to the review from Oct 16.
I ordered online. I received an email within a few minutes but it had the WRONG shipping address. I looked online and my online account has the correct information. I called - they told me I would have to contact UPS and have them change the shipping AFTER I receive...Read more
Company wrote 0 public responses to the review from Oct 04.
I've been trying to get the lia performance sofa shipped to me for over 3 weeks. It has been out of stock..imagine that...the whole time its been on sale. What you want to bet it'll be shipped back to store just in time for it to go up $400?? Roswell, georgia where I...Read more
Company wrote 0 private or public responses to the review from Sep 13.
I didn't like
- No problem solving
- No one being able to help me
- Did not fix issue
I have been trying for 3-4 months to get corrine dining chairs(6). I keep calling and going into store( they don't have samples of fabric in store-how can that be?) trying to get neutral chairs . They don't have them in stores, they say they are coming in as shipments...Read more
Company wrote 0 private or public responses to the review from Sep 05.
Pier 1 Imports - Furniture is junk
We bought a sofa and a love seat. The love seat did not get a lot of use, but the sofa had myself and my husband on it nightly. The springs popped through the bottom and scratched our wood floors. We had to throw it out 6 mo this after purchasing.
Company wrote 0 public responses to the review from Aug 28.
I bought 4 bar stools and 2 chairs from pier 1, loved the material, went great in my house. Spot cleaned a few spots. The stuffing apparently bled through the fabric and left dark streaks on the material which makes it look dirty and worse!! I am very disappointed as I...Read more
Company wrote 0 public responses to the review from Aug 25.
It was a very very horrible experience, when I was returning a gift using a gift receipt. They returned it to the buyer credit, however I told them it is a gift and I was returning using a gift receipt. The horrible part was in how they are dealing with the situation...Read more
Company wrote 0 private or public responses to the review from Aug 09.
I didn't like
- Very rude attuitude with customer
- Not honest
- Poor quality of merchandise and the way i was treated
Do you have something to say about Pier 1 Imports? What happened? What can we help you with?