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Pier 1 Imports

Pier 1 Imports

www.pier1.com
What is your customer experience with Pier 1 Imports?

Pier 1 Imports Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Pier 1 Imports has 1.8 star rating based on 462 customer reviews. Consumers are mostly dissatisfied.

  • 1% of users would likely recommend Pier 1 Imports to a friend or colleague.

  • Rating Distribution
  • Pros: Cute stuff, Style, Quality merchandise.
    Cons: No one being able to help me, Poor customer service, Not being able to reach customer service.

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Media from reviews

Pier 1 Imports - Return broken merchandise
Pier 1 Imports - Just see if you still have a style of bowls and platesPier 1 Imports - Issue with orderPier 1 Imports - Issue with order - Image 2Pier 1 Imports - Issue with order - Image 3Pier 1 Imports - Issue with order - Image 4Pier 1 Imports - Issue with order - Image 5
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Top Pier 1 Imports Reviews

Positive Review

"Order # 137**** failure to ship or deliver"

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Pier 1 addressed the issue in a timely manner. All is well. Good customer service. They resolved the issue promptly. I will shop with them in the future....

Critical Review

"Gift card"

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I had two gift cards from several years ago that they will not honor since they re-organized. I was disappointed that they did not even offer me any type of...

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Divine Zgn
map-marker Irving, Texas

It's saying that my was delivered, however, its not there.I have not received the package 715/25

I placed an order for Pier One Scented candles, Looking at the " Email Confirmation " and it was stating that it's supposed to be delivered today 7/16/25 however, I received a notification in my email saying that it was " Delivered on 7/15/25 yesterday" when I got home there was no packages nowhere ( Door step and not even in my mailbox. I'm trying to locate my candles.

Please advise. Noticeannette @***.com

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Resolved
sarah m Gvw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

Resolved: NO CUSTOMER SERVICE!

Updated by user Jul 08, 2025

Company fixed the issue and I have been provided with partial refund. Refunded for the gift card.

Original review Jul 06, 2025

Fraudulent charge on account and there is no customer service! Told this message has been read but no response.

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Anonymous
map-marker Venice, Florida

Gift card

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I had two gift cards from several years ago that they will not honor since they re-organized.

I was disappointed that they did not even offer me any type of discount to use with their online store.

Very disappointed and upset with the company and lack of customer service!

I will not be shopping there anymore.

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1 comment
Guest

The present owners (since 2020) are a venture capital firm. They did not issue the gift card.

Unless you have, IMO, an online account that’s been set up since then with at least $200/year spent, I wouldn’t give you any additional discount. Lacking that minimal purchase history doesn’t show your loyalty and makes your threat already a fact.

David P Jnj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order status

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Didn't receive my 40% Memorial Day discount. Have not received my candles. No update on the order status.

View full review
Loss:
$30

Preferred solution: Price reduction

Aviel Ugh
map-marker Cassville, New Jersey

No res response

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no email response no phone call answered {{Redacted}}

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Anonymous
map-marker Washington, District Of Columbia

I ordered pillows and can't even get information on status. The 800 number is bogus and no return email to their customer service

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I ordered two pillows on June 11 and got a confirmation email but no pillows and I am told the confirmation number does not exist!!

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User's recommendation: Do NOT order from them

Claressa Uzm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sacramento, California

Charged for item I never received

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This use to be my favorite store. My house is full of items from Pier 1 Imports.

We disputed charge with our bank!

I will not shop here again. Very disappointed and sad.

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Anonymous
map-marker Memphis, Tennessee

Order # 137**** failure to ship or deliver

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Pier 1 addressed the issue in a timely manner. All is well.

Good customer service.

They resolved the issue promptly. I will shop with them in the future.

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User's recommendation: Good company.

Yanci Arf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Washington, District Of Columbia

Credit

Need to speak to a person about a unused credit that I have not received yet.

I would like to use my available credit asap.

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Anonymous
map-marker Cherry Hill, New Jersey

Order not delivered

Over 10 days delayed and wrong tracking # assigned $$$$&&&&&$$$$$&&&&&$&&&$$$$&&&&$&&&&&$$$$$&&&&&$$$

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Emmie Zys

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need return label & no response from you

I have sent several emails but am not getting a return label and need to know how to return the item! I will turn it over to my bank if I don't get the correct answer today.

View full review
Cons:
  • Customer service did not fix issues

Preferred solution: Full refund

Anonymous
map-marker Oxford Charter Township, Michigan

Steps in returning a recent lamp order

I never heard anything from them after I sent multiple emails to their customer service. Theres no phone number either.

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Sheila B Guu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

You Have My Money And Want it Back

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I placed an order with Pier 1 Imports on 3/8/2025. Order #136****.

I have never received my order nor will anyone contact me.

I have reached out several times and all I get is an AI response. I need $323.95 refunded to me ASAP for an order that I have never received.

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Susan C Sgx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Windsor, New Jersey

Not a happy customer

I purchased eight candles from Pier 1, and two of them were bad. I've been contacting them since December via email, and nobody has responded to my emails.

One time I got a response, and they said they'd get back to me, and they still have not. I've emailed them; I can't tell you how many times.

My phone number is 609-410-****. I'd like a response.

View full review
Loss:
$48
Pros:
  • I love their products
Cons:
  • Customer service

Preferred solution: Full refund

Darey Zeq
map-marker Orlando, Florida

Issue with chairs I purchased

These chairs are in my second home in Naples, Florida. If we sat in these chairs a total of 5 times since I purchased then its an overstatement.

They are falling apart. The faux leather is just cracking and literally falling off.

Your store in the Carillon Plaza has since closed.I am asking for replacement of these chairs. Thank you.,Celeste Cinalli

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Kathy K Pbg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return broken merchandise

Pier 1 Imports - Return broken merchandise
Contains 1 confidential file for company representatives

I've been waiting for a response on how or where to return my order that was damaged upon receipt. I've sent pictures and haven't received any response yet. I do not want broken merchandise.

View full review
Loss:
$170

Preferred solution: Full refund

About

Summary

Pier 1 Imports is a web site providing furniture and gift ideas for any occasions. Pier 1 Imports specializes in seasonal gifts, candles and fragrances, dining, home accents and decor, home textiles, furniture and special values. Company always have items on sale and offers designers' services. Also every visitor can find useful tips on Pier 1 Imports web site on how to choose right colors and so on. Also every customer can buy books on cooking and furnishing. Pier 1 Imports provides ideas of home decor and accessories. Professional designers can visit your house and help you to create special atmosphere.

Pier 1 Imports reviews and complaints

Pier 1 Imports is ranked 471 out of 3904 in Furniture and Decor category

Area Served

USA

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