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The love affair is over, so to speak. I'm tired of getting the whiplash involved when speaking either to super sweet employees who have no control over anything or to obnoxiously fake management who don't care about product quality or preventable shipping damage or...
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2.3
#1284615
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Palm Harbor Store 31650 US Highway 19 N Palm Harbor, FL 34684 Store: 0487 Reg: 02 Tran: 2339 6/16/18 I tried paying cash at this store and the clerk didn't know how to make change for a dollar. Not only was she slow and inept, she was rude. This wasn't the worst...
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2.3
I didn't like
  • How they handled me as a customer
  • Professionalism
#1282353
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This is a warning to all potential customers that the delivery service is beyond horrible. They tried to deliver my pier one product four times and 3 times they didn't show up and lied that they were here. The 4th time they showed up with damaged furniture. I am still...
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2.5
#1281326
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I have witnessed an angry employee at the La Frontera Store. He was angry and talking unprofessional to an employee. Some one needs to talk to him because he gets angry often. If he cannot get his way, then he gets angry and very angry. He should not work there. Will...
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#1270407
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Pier 1 Imports - Carmen sofa chair and love seat
I purchase a leather sofa and love seat and less than three years it started to ripped and fall apart. I sent in pictures of the damages and was told that's from normal wear and tear. I explain that i have no kids, it's just my wife and myself and we may have visitors...
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3.5
#1239325
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Bought 2 large outdoor wicker rockers about 10 days ago. Shipped to store as charge almost as much as chair $169 to deliver. Brought 2 rockers home after 2 trips and found out the holes in the gliders for the rockers do not align with the chair legs. We had 2 chairs so...
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Product
#1232671
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I worked for Pier 1 Imports in Laurel MD and Charlotte NC and even though Laurel just had terrible associates and pushed Pier 1 cards too much on people (staff also) I enjoyed my time there. On the other hand, once I moved to Charlotte and worked at Concord Pier 1...
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3.3
I liked
  • Started out pleasant
  • Visual appeal
  • Events
I didn't like
  • Management
  • Professionalism
  • Staff
#1224402
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Pier 1 Imports - Carmen Sofa Cushion Issues

I also purchased the Carmen Sofa and both cushions have deformed under normal light usage. Springs have become disjointed and are bulging against outer fabric. Very poor construction!
#1216584
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I find it hard to believe that in 2018 these stores are still trying to pull off this old school policy of following black people around stores as if they are going to rob them blind. They are so ignorant and bold with it as well, even going as far as to make eye...
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Anonymous
Durpa

Face it you the customer has caused this. They are not mind readers so they don’t know if you are actually honest or not. Everyone gets followed benit white or black. You want...

Anonymous
Anonymous

Does your corporate America employer know how racist you are towards young white females?

1.0
#1202847
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Contact Pier 1 Imports

Mailing Address:
Pier 1 Imports
100 Pier 1 Place
Fort Worth, Texas 76102
United States
Phone:
(800) 245-4595
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Pier 1 Imports - Wrong color online

Pier 1 Imports - Wrong color online
Online item pictured was light gray. When I received it was almost black. Started online chat to let them know their photography is deceiving but after telling them, my chat was “disconnected”. However the local store employees are always super nice. They say this happens all the time.
3.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I liked
  • Color of product online
  • Visual appeal
I didn't like
  • Being out the 16 dollar shipping
  • Did not seem to care
  • How they handled me as a customer
#1192858
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