Pier 1 Imports
Pier 1 Imports Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pier 1 Imports has 1.6 star rating from 300 reviews and only 1% would likely recommend; consumers are mostly dissatisfied and seek refunds and reliable support.
Key Takeaways for Future Customers
- Expect frequent issues with delivery, missing items, and slow or no response when checking Pier 1 Imports reviews.
- Prepare to escalate refund requests and monitor charges closely due to recurring billing and refund complaints.
- Customer service access is limited; phone support often unavailable and returns can be difficult.
Negative Feedback / Risk Areas
- Persistent unresponsiveness and inability to reach live customer service representatives.
- Orders lost, delivered to wrong addresses, or arriving incomplete, with delays in refunds.
- High prices reported alongside poor reliability and unresolved billing disputes.
Positive Feedback
Customers who received items noted cute style and quality merchandise, though these positives are outweighed by service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pier 1 Imports has 1.6 star rating from 300 reviews and only 1% would likely recommend; consumers are mostly dissatisfied and seek refunds and reliable support.
Key Takeaways for Future Customers
- Expect frequent issues with delivery, missing items, and slow or no response when checking Pier 1 Imports reviews.
- Prepare to escalate refund requests and monitor charges closely due to recurring billing and refund complaints.
- Customer service access is limited; phone support often unavailable and returns can be difficult.
Negative Feedback / Risk Areas
- Persistent unresponsiveness and inability to reach live customer service representatives.
- Orders lost, delivered to wrong addresses, or arriving incomplete, with delays in refunds.
- High prices reported alongside poor reliability and unresolved billing disputes.
Positive Feedback
Customers who received items noted cute style and quality merchandise, though these positives are outweighed by service issues.
Media from reviews
Melbourne, Florida
Order
Dear Pier 1 Import,
I haven't received my order or any updates.
My order number: #jA1Nilz10
I would appreciate some assistance.
Thank you,
Audrey Lindsay
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mclean, Virginia
PREPAID RETURN LABEL FOR GOING TO *** DELIVERY
- Delivery to 75 S Reynolds St Apt 215 failed; order went to wrong locations.
- Refund $741.97 requested; free return label; boxes recovered unopened.
Order 141****
Emails requesting refund. Not yet resolved
2/21/26
Where was it delivered?
I never received it!
I did not receive this order. I just received this email and opened my apartment door, not there. Went to the lobby, not there. Check all entrance doors, not there.
2/21/26
I'm at home waiting for delivery. UPS did not deliver to the shipping address 75 S Reynolds St Apt 215.
Where is my order?
2/21/26
It was not delivered in my building. Right now I don't know where it is.
2/21/26
Where was it delivered?
I never received it!
I did not receive this order. I just received this email and opened my apartment door, not there. Went to the lobby, not there. Check all entrance doors, not there.
Where is my order?
2/22/26
Where is my order?
I paid for this order. Over $700. You owe me an explanation. Answer the questions. It was not delivered to the shipping address 75 S Reynolds St Apt 215 Alexandria VA 22304.
Answer the questions
What address was the order delivered to?
In how many boxes?
2/28/26
Defective product and returns due to our error
If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we'll make it right by sending you replacement parts or accessories, replacing the item, or issuing you a refund. In such an event, there are no return shipping charges.
I do not want replacement parts. I want my money back, a full refund of $741.97 back to my credit card.
Pier1 is responsible for delivering the order and for customer satisfaction, Pier1 has failed both. The delivery of this order has been a complete disaster, a painful experience, and ordeal. Never an apology. Only vague replies with refusal to answer legitimate questions about the order never received. The most despicable customer service ever encountered.
This is a condominium building with three entrances (one of them with no steps, suitable for wheelchairs, carts, and dollies) and an elevator. There is no excuse for not delivering this order to the correct shipping address on the order.
According to delivery emails received, three different shipments were supposed to be delivered to 75 S Reynolds St. Apt 215. None of them were!
It's been almost two weeks with the torture of dealing with your unfriendly and incompetent customer service; continuous stressful and unsuccessful search resulting in only two boxes found, at two different facilities four blocks away from my physical shipping address.
The order was shipped to two different open unsecured locations supposedly in three shipments, from which only two have been recovered. I am returning those two boxes.
I have paid a big price for this order, physically, emotionally, and financially. I had to pay the transportation of the two boxes dumped by a lazy UPS carrier four blocks away from my actual shipping address, and I will have to pay to bring the two boxes to the UPS location for the return.
It's been almost two weeks with the torture of dealing with your unfriendly and incompetent customer service; continuous stressful and unsuccessful search resulting in only two boxes found, at two different facilities four blocks away from my physical shipping address.
I am 68 years old. This is elderly abuse. Your excuse that once delivered, there is nothing we can do is completely unacceptable.
I do not want your table. Email me the free return label. Refund my money back.
3/2/26
I struggled to collect the boxes to return the merchandise after they were dumped four blocks away from my shipping address.
I received two boxes. One flat box which appears to be the tabletop. One rectangular box that appears to be the pedestal.
The boxes are unopened in the same condition they were dumped by UPS. From the beginning of this ordeal, I decided not to open any boxes to return them.
I have not opened any packages. I no longer want to open the packages. I just want to return them for a full refund. I no longer want the item.
The boxes are in the same condition they were dumped at the wrong address. Pictures are attached.
Refund my money back. Send the free return label to send back your merchandise.
- No pros
- Bad inline service
- Bad customer service
- Bad quality
Preferred solution: Full refund
User's recommendation: NEVER SHOP AT PIER1
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Walton Beach, Florida
A return
- Impossible to speak with Pier One.
- Still waiting for Pier One to contact me about a return.
- A large, heavy piece sits in my entryway for weeks.
Impossible to speak with anyone from Pier One. Still waiting for them to contact me about an item I want to return.
It's a piece of furniture, too large and heavy for me to move. It's been sitting in my entryway for weeks.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Walton Beach, Florida
A return pick up
Still waiting after about 2 weeks for Pier 1 to contact me about the return. It's impossible to speak with a live person.
Preferred solution: The item picked up for return and money refunded
Walnut Creek, California
Send my refund! Items never are, no one to contact
- Paid $200 for order; items never arrived.
- No one to speak to and no responses to inquiries.
- Wants to speak with someone and receive a refund.
I ordered and paid $200. The items never arrived.
No one to speak with. No responses to my inquiries. I want to speak with someone and have Pier One refund my payment because I have already purchased the needed items, since these never arrived.
You have all my information since you took payment. What the heck is this where I need to write an essay to get my refund?
- No customer service rep to call
Preferred solution: Full refund
User's recommendation: Don’t use this company
Concord, California
No customer service
Shorted my order and nobody to complain to? No response from emails and no phone support whatsoever ! People are using the old name with no service or support just taking your money
User's recommendation: DONT USE PIER ONE THEY ARE OUT OF BUSINESS AND NOT WHAT THE OLD COMPANY WAS!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sherman, Texas
322****
- A tic-tac-toe glass board is missing a piece.
- I am seeking replacement pieces or a new item.
- The item is extremely beautiful.
I was given a tic-tac-toe glass board game for my coffee table. Unfortunately, one of the pieces is missing, either the O or the X, meaning the cylinder or the block.
I was hoping to find either replacement pieces or to get a new item if you still carry it because it is extremely beautiful. Please let me know.
- Great merchandise
Preferred solution: Additional pieces or to purchase this item as this was a gift to me
Charged for item I did not order 1 hr ago. Cannot get to customer service to cancel
Another order was charged to my cc without consent. Cannot get to anyone, no phone number, no response to email, chat.
- No customer service at all
Preferred solution: Full refund
User's recommendation: Do not buy from Pier 1
Chicago, Illinois
Their products suck and returns impossible!!!Hate them!
I ordered chargers! They were too small for dinner plates!
I have been trying to return them, but I get a vague response! At this point, I think they are purposely doing it to avoid returns!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn merchandise.
- Having trouble with customer service and asking for a phone number to return merchandise.
- Has been trying to return the merchandise for days.
I am having trouble with customer service, and is there a phone number for me to talk to someone about returning merchandise? I have been trying to return the merchandise for days.
What's going on? Yes.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIs there anyone working for this company?
I am having a hard time returning a merchandise that I am not happy with. What is the exact customer service phone number? I need to get this issue resolved.
Preferred solution: Full refund
Washington, District Of Columbia
Not me
Sorry I didn't do No feedback. It wasn't me.
Got the wrong customer.
Not me. I dont have no more comments
User's recommendation: Sure. I was pleased with my merchandise except 1 time is ordered blue summer glasses and pitcure but Never received them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing product from my order
- One small box in my order was empty, and an ornament was missing.
- Emails to support produced automated replies; no follow-up after three weeks.
In my order, one of the smaller boxes which was supposed to have an ornament in it was empty. I have tried twice to file a complaint via the support@***.com site.
Both times I received an email stating I would hear back from them within several business days.
I have heard nothing back, and it has been over three weeks. There is no phone number to call and talk with a live person.
- Used to have good customer service
- Poor customer service not being able to reach them
Preferred solution: Replace missing ornament
User's recommendation: DON'T order from Pier 1
Eau Claire, Wisconsin
I didn’t receive all of the parts to my order
I ordered a chenille modular sofa (assembly required) and only received a portion of my order. The order number is 139****.
- I like their products
- Store in my area closed
Preferred solution: Deliver product or service ordered
Spartanburg, South Carolina
Chair cannot be put together!!!
Chair has two screws that will not fit in! One of the two chairs cannot be assembled because two of the screws will not go into the appropriate holes!
Preferred solution: Deliver product or service ordered
Rockford, Illinois
The issue is not taken care and need to know why?maybe. If someone can take care my issue. Rightnow, I'm not happy. Please have this issue solve.
The wrong bar stools was shipped. Why hasn't anyone have this problem taken care of. Who do I call to or where can I bring the merchandise to.
User's recommendation: Maybe
About
Pier 1 Imports is a web site providing furniture and gift ideas for any occasions. Pier 1 Imports specializes in seasonal gifts, candles and fragrances, dining, home accents and decor, home textiles, furniture and special values. Company always have items on sale and offers designers' services. Also every visitor can find useful tips on Pier 1 Imports web site on how to choose right colors and so on. Also every customer can buy books on cooking and furnishing. Pier 1 Imports provides ideas of home decor and accessories. Professional designers can visit your house and help you to create special atmosphere.
Pier 1 Imports is ranked 521 out of 4734 in Furniture and Decor category
USA
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