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Pier 1 Imports - Wrong color online

Pier 1 Imports - Wrong color online
Online item pictured was light gray. When I received it was almost black. Started online chat to let them know their photography is deceiving but after telling them, my chat was “disconnected”. However the local store employees are always super nice. They say this happens all the time.
3.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I liked
  • Visual appeal
  • Color of product online
I didn't like
  • Did not seem to care
  • Being out the 16 dollar shipping
  • Customer service did not fix issues
#1192858
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Ordered 2 items on February 5, 2018. One of the items received today...Was told the other item has shipped but they have no idea where it is ? Called UPS, they say they don't have the package. My first experience online with Pier 1 Imports and it is a disaster. Called...
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1.8
I didn't like
  • Poor customer service and kaos in delivery
#1185656
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I visited the Lakeland FL., Pier 1 store today.... As soon as I walked in, I immediately noticed some items I had purchased at full price now was on sale .....I asked if they price adjusted within a certain time and I immediately was told NO!! I didn't believe that was...
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1.0
#1166970
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Cheri (at Store 0034) does not belong in retail. Her tone of voice towards customers is very unwelcoming. Why does she still have a job? She was very rude and disrespectful as I was trying to buy a Christmas tree. Not to mention, I didn't get acknowledged immediately...
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2.4
#1162905
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Pier 1 Imports - Manager uncooperative complaint talking on the phone

Manager talking on the phone not willing to make some reasonable adjustment for the lack of wrapping. As I chose another it was already chipped and still on the show floor
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
#1156089
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Pier 1 Imports - Pier one reed oil diffuser

Pier 1 Imports - Pier one reed oil diffuser
The reed/oil diffuser fell over and I did not notice for a hour, when I did notice the finish/paint under the spill was completely eaten off. I tried to fix it and nothing worked. My over $300 dresser now has a large spot where you can see bear wood, it’s very noticeable. It ruined my day.
2.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
#1145411
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IA M VERY DISAPOINTED WITH PIER 1 THEY ARE UNPROFESSIONAL AND QUITE MESSY, I PURCHASED TWO ITEMS FROM PIER 1 AND I RECEIVED AN EMAIL THAT I WOULD RECEIVE MY SECOND PACKAGE THE NEXT DAY AND I DID NOT RECEIVE IT BECAUSE PIER 1 DID NOT PUT MY ADDRESS ON MY PACKAGE. I WAS...
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2.3
I didn't like
  • How they handled me as a customer
#1143967
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Pier 1 Imports - Plugins leak and fit poorly!

I bought 10 refill plugins and found out the hard way that the new design is horrible. The refills do not stay in the wall plugin. It falls out and leaks everywhere! The old design worked great! I am so disappointed! No more Pier 1 for me!
1.2
Details
Advertised vs Delivered
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
#1142529
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Pier 1 Imports - Pier one billing

I made a payment 19 days early for 25$ but was supposed to be 27$, instead of sending me a notice which other companys have done due to it being paid so early they charged me 27$ late fee and won't take it off. Done. I do not want to do business with them if that's how much they care about me.
#1142403
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Contact Pier 1 Imports

Mailing Address:
Pier 1 Imports
100 Pier 1 Place
Fort Worth, Texas 76102
United States
Phone:
(800) 245-4595
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okay I got two large bottles of an oil to put in reed diffusers to make my home smell good...THEY DO NOTHING WHATSOEVER AND THEY ARE ALL AROUND ME. I FOUND ONE IN MY GUEST BATHROOM AND WAS SHOCKED BECAUSE IVE NEVER SMELLED IT IN THERE DIDNT REALIZE ANYTHING WAS EVEN IN...
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1.0
Product
#1140003
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