
Pier 1 Imports
Pier 1 Imports Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pier 1 Imports has 1.8 star rating based on 462 customer reviews. Consumers are mostly dissatisfied.
1% of users would likely recommend Pier 1 Imports to a friend or colleague.
- Rating Distribution
Pros: Cute stuff, Style, Quality merchandise.
Cons: No one being able to help me, Poor customer service, Not being able to reach customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pier 1 Imports has 1.8 star rating based on 462 customer reviews. Consumers are mostly dissatisfied.
1% of users would likely recommend Pier 1 Imports to a friend or colleague.
- Rating Distribution
Pros: Cute stuff, Style, Quality merchandise.
Cons: No one being able to help me, Poor customer service, Not being able to reach customer service.Recent recommendations regarding this business are as follows: "Do NOT order from them", "0", "Good company.", "Pissed, robbed by Pier 1 !", "Don’t give pier one gift cards and just know if you order from them and the order is messed up the only way to contact them is through email! Terribly frustrating when you can’t talk to someone in person.".
Most users ask Pier 1 Imports for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews











































It's saying that my was delivered, however, its not there.I have not received the package 715/25
I placed an order for Pier One Scented candles, Looking at the " Email Confirmation " and it was stating that it's supposed to be delivered today 7/16/25 however, I received a notification in my email saying that it was " Delivered on 7/15/25 yesterday" when I got home there was no packages nowhere ( Door step and not even in my mailbox. I'm trying to locate my candles.
Please advise. Noticeannette @***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: NO CUSTOMER SERVICE!
Company fixed the issue and I have been provided with partial refund. Refunded for the gift card.
Fraudulent charge on account and there is no customer service! Told this message has been read but no response.
Gift card
I had two gift cards from several years ago that they will not honor since they re-organized.
I was disappointed that they did not even offer me any type of discount to use with their online store.
Very disappointed and upset with the company and lack of customer service!
I will not be shopping there anymore.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder status
Didn't receive my 40% Memorial Day discount. Have not received my candles. No update on the order status.
Preferred solution: Price reduction
No res response
no email response no phone call answered {{Redacted}}
I ordered pillows and can't even get information on status. The 800 number is bogus and no return email to their customer service
I ordered two pillows on June 11 and got a confirmation email but no pillows and I am told the confirmation number does not exist!!
User's recommendation: Do NOT order from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Charged for item I never received
This use to be my favorite store. My house is full of items from Pier 1 Imports.
We disputed charge with our bank!
I will not shop here again. Very disappointed and sad.
Order # 137**** failure to ship or deliver
Pier 1 addressed the issue in a timely manner. All is well.
Good customer service.
They resolved the issue promptly. I will shop with them in the future.
User's recommendation: Good company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Credit
Need to speak to a person about a unused credit that I have not received yet.
I would like to use my available credit asap.
Order not delivered
Over 10 days delayed and wrong tracking # assigned $$$$&&&&&$$$$$&&&&&$&&&$$$$&&&&$&&&&&$$$$$&&&&&$$$
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed return label & no response from you
I have sent several emails but am not getting a return label and need to know how to return the item! I will turn it over to my bank if I don't get the correct answer today.
- Customer service did not fix issues
Preferred solution: Full refund
Steps in returning a recent lamp order
I never heard anything from them after I sent multiple emails to their customer service. Theres no phone number either.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |You Have My Money And Want it Back
I placed an order with Pier 1 Imports on 3/8/2025. Order #136****.
I have never received my order nor will anyone contact me.
I have reached out several times and all I get is an AI response. I need $323.95 refunded to me ASAP for an order that I have never received.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Not a happy customer
I purchased eight candles from Pier 1, and two of them were bad. I've been contacting them since December via email, and nobody has responded to my emails.
One time I got a response, and they said they'd get back to me, and they still have not. I've emailed them; I can't tell you how many times.
My phone number is 609-410-****. I'd like a response.
- I love their products
- Customer service
Preferred solution: Full refund
Issue with chairs I purchased
These chairs are in my second home in Naples, Florida. If we sat in these chairs a total of 5 times since I purchased then its an overstatement.
They are falling apart. The faux leather is just cracking and literally falling off.
Your store in the Carillon Plaza has since closed.I am asking for replacement of these chairs. Thank you.,Celeste Cinalli

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn broken merchandise
I've been waiting for a response on how or where to return my order that was damaged upon receipt. I've sent pictures and haven't received any response yet. I do not want broken merchandise.
Preferred solution: Full refund
About
Pier 1 Imports is a web site providing furniture and gift ideas for any occasions. Pier 1 Imports specializes in seasonal gifts, candles and fragrances, dining, home accents and decor, home textiles, furniture and special values. Company always have items on sale and offers designers' services. Also every visitor can find useful tips on Pier 1 Imports web site on how to choose right colors and so on. Also every customer can buy books on cooking and furnishing. Pier 1 Imports provides ideas of home decor and accessories. Professional designers can visit your house and help you to create special atmosphere.

Pier 1 Imports is ranked 471 out of 3904 in Furniture and Decor category
USA
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The present owners (since 2020) are a venture capital firm. They did not issue the gift card.
Unless you have, IMO, an online account that’s been set up since then with at least $200/year spent, I wouldn’t give you any additional discount. Lacking that minimal purchase history doesn’t show your loyalty and makes your threat already a fact.