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A family member was recently hired at Pier 1 and offered to give me her employee discount. I took her up on her offer and purchased 6 dining chairs and 2 accent chairs at a total cost of $1500. After a few weeks of getting my furniture the manager made a complaint and I was told that there was a mistake and I was not entitled to the employee discount. I would have to return the furniture or pay the difference.

I decided to return the furniture, recognising that cost was a factor and I would not have purchased the chairs without the discount. I was instructed to return the furniture at the same store in the presence of the same manager who made the complaint. Aware of the manager's schedule I only had time to return 3 dining chairs one day (because I could only fit 3 chairs at a time in my car). I would return the rest the following day. I expected to get refunded for the 3 chairs right away (as any normal store would do) but the manager told me she would only return my money the following day. I did not argue. The following I day I went back with 3 more dining chairs (traffic was horrendous and it took me almost an hour!). I explained to the manager that I would not come back to return the other 2 accent chairs because of the traffic but would return the following week to meet her schedule. She had no issues except that she would not return my money!! I found it unacceptable that she keep my money a whole week while she had the merchandise. She said the return had to be in one transaction. I decided I would pay the difference for the other two chairs and decide later whether it was worth the hassle to return the other 2 or keep them (I did like them). She finally agreed to refund me all my money and sell me back the 2 accent chairs.

The ironic thing is that when she did the return; because it was debit there was a $500 limit so she had to do 3 transactions not one! Her excuse not to refund me what I was owed was a farce! To top it all off, when she sold me back the 2 accent chairs she charged me the original price not the sale price which is what I bought it at minus the discount. Suffice to say I will be returning them.

This woman has poor customer service and is a bad sales person for the company. Not only did the company lose $1500 for all 8 chairs but it even lost $600 for the 2 accent chairs which I was most likely to keep.

Monetary Loss: $1500.

Location: North York, Ontario

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Guest

Ok so First a Manager has to check out employees.

Second the discount card says nothing about the family not using. I mean they can do the transaction in their name and slide the debit card for you.

So either way it can happen.

Third she didnt want to do the return because she didnt want her numbers to get hit trust me i know the feeling! plus the more returns the worse it looks. I have never had a limit to return on a debit card. We do not have to take it all back at once it can be done one at a time if wanted.

TO TOP IT ALL OFF YOU CAN NOT RETURN ITEMS WITH THE EMPLOYE DISCOUNT!

EVEN THOUGH IT IS DONE ILLEGALLY ALL THE TIME! READ YOUR *** DISCOUNT CARDS!

Guest

It's amazing how people see no problem with cheating the system but expect top tier customer service while they're doing it. It's like the bank robber getting mad because the clerk didn't say "thank you, please come again" when they were just held at gunpoint.

Guest

As an employee, I can assure you we will get in a LOT of trouble for letting others use our discount. I can't believe you were even able to do it without her being the one who purchased the chairs.

Not only could she have gotten fired, she could have been legally prosecuted. Plus, why would she return your money when you still had our merchandise? That doesn't sound ridiculous at all to me. If she gave you your money back after you brought in three chairs, whats going to stop you from keeping the rest?

It's not that she had bad customer service or was a terrible manager, she was following company policy and the law.

She was trying to not lose her job and you and your relative should be glad she didn't get fired and neither one of you had any legal issues. You people just don't understand anything until you're on the other side of things.

Guest
reply icon Replying to comment of Guest-700141

Not true...I worked at Pier 1 for 4 years and my associates would have friends come in and use the discount. When I complained to my Regional, they said there was no policy that you couldn't let friends use discount.

You would not be fired or in legal trouble. Any manager telling you that was lying.

Guest
reply icon Replying to comment of Guest-714763

Your Regional was wrong. You absolutely are not allowed to let family members OR friends use your discount.

You can buy gifts FOR those people with your discount, but it is illegal to stroll in and let them use your employee card. Check with other regions.

Guest

Some stores have a Discount for friends and relatives, my sister worked at Macys and she had a friends and family discount often. So i don't know the Specifics of it but it's better if you let her buy them.

Guest

You were wrong, Manager is right.

You were comitting fraud.

Guest

Why would your relative think she could just use her employee discount for relatives? Then what made you think you were entitled to it?

The only way this would have worked would be if you had given the money to your relative and she, in turn, would have bought the chairs herself, and then given them to you. Your relative could have ended up getting fired over this deal.

No the manager doesn't have bad customer service skills and she isn't a bad sales person. It was you and your relative that started out to commit fraud.

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