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First of all, they are very unprofessional. I was in the store a week ago and I purchased 4 Corrine leather chairs and they had a sales price on it.

She went to check the price and said it was left over from a September sale and it's not her fault, but she can't honor the price. Hello, customer service 101, it is your fault because you didn't do your job to correct your audits. So finally, after I coached her on customer service, which is priority. So she honored the price very reluctantly.

So I wanted 4 chairs since they were a great price, and she told me that I only could get 1 since it was priced only on that chair. Really idiot!!! She needs to go back to school. So she offered the 4 at that price again reluctanty.

I saw 2 chairs in the store that I liked and she ordered 2 from offline. So later that night she called me and told me she did the order wrong (paid not picked up or something like that) and and she had to reorder it. I said well that's fine as long as it would not be any confusion. I originally had a credit for $729.94.

So after I purchased the chairs, I only had to pay $214.92 on my credit card. She stated it wouldn't be any additional charges and she was going to make copies and leave everything in the drawer until I returned the following weekend to reorder, after the credit has been put back to my credit card. So when I returned to the store, it comes to find out she only returned 1 chair to my card and told me I had to pay for two chairs. I had to tell her or recap her dried up blond/orange hair that this is not correct.

So she realized her error and corrected the 3rd wrong thing she did. So after she returned the chair she still told be I had to pay $439.98 for two chairs. Then she told me that she put the other return back on my credit card, wheich really should of went on a store credit. I didn't want any more charges in my credit card.

So she realized her 5th mistake and her manager called customer service to try to reverse the charges. So I had to purchase and return the chair to reverse the credit to merchandise credit. This is so annoying and frustrating. To top it off Sara commented I should be responsible to hold on to my receipt.

If she was a responsible cashier, team leader or whatever her title is she should of known for the beginning how to appropriately be an effective worker. After calling customer service they tried to reverse the charge from my credit card to a merchandise credit in the store, my luck it didn't work, so basically I have to wait until she send over an email to customer service so the can reverse the charge, hopefully. This is so not fair Pier one. Not only did I have an event at my home where I had to Entertain guests!!!

I had to explain my Delimah from these people at pier one who suppose to be managers and team leaders. After all said and done, neither Dominique or Sara had the courtesy to apologize for the heachache they caused me. This is beyond the worst service I ever experienced. Sara should be in the back unpacking boxes, she does not know quality customer service at all.

Dominique should of been a little more sympathetic and understood my frustration that they caused. She was very unsympathetic.

I am gonna post on yelp,Facebook, instagram, and contact better business on this service. HorribleX100!!!!!!!!!!!!

Reason of review: Order processing issue.

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