Contact Pier 1 Imports Customer Service
Pier 1 Imports Phone Numbers and Emails
Toll-Free Number:
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(800) 245-4595
Customer Service:
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(855) 513-5138Glove In-Home Delivery
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(800) 254-2155Returns
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(817) 252-6300
Pier 1 Imports Emails:
How to Contact Pier 1 Imports Customer Service?
Most Popular Number:
| Total calls: 1 857 | Issues resolved: 45 | Last call: Jul 16, 2025 |
Pier 1 Imports Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Pier 1 Imports Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Pier 1 Imports is 8002454595. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 11% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Pier 1 Imports may ask you for the following information to identify you as a customer: email, phone number or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Pier 1 Imports Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Pier 1 Imports is 8002454595. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 11% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Pier 1 Imports may ask you for the following information to identify you as a customer: email, phone number or first and last name.
People call Pier 1 Imports mainly because of request for information, product/ service, shipping and delivery.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Pier 1 Imports is customerservice@pier1.com. 66% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Pier 1 Imports Website:
Pier 1 Imports Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 8:00pm (CST)
Saturday - Sunday: 8:00am - 6:00pm (CST)
Pier 1 Imports Customer Service Reviews
no email response no phone call answered {{Redacted}}
This use to be my favorite store. My house is full of items from Pier 1 Imports.
We disputed charge with our bank!
I will not shop here again. Very disappointed and sad.
How Good is Pier 1 Imports's Customer Service?
Summary of Pier 1 Imports Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Pier 1 Imports?
Shipping and Delivery Question:
- “It's saying that my was delivered, however, its not there.I have not received the package 715/25”
- “Order to wrong address”
- “Wrong address”
Request for Information Question:
- “Status of order”
- “Order status”
- “I ordered an item and got no confirmation”
Product/ Service Question:
- “Damage merchandise”
- “Damaged item”
- “Order # 1373534 failure to ship or deliver”
Payments and Charges Question:
- “Fraudulent charge from you just now.”
- “Fraudulent charge from your website”
- “Charges to my bank account”
Return/ Replace Question:
- “Steps in returning a recent lamp order”
- “Need to return something”
- “Replacement pillow”
Cards Question:
- “Gift card Balance”
- “Gift card”
- “Get gift card value”
Activation/ Cancellation Question:
- “I need to cancel my order”
- “Cancel order”
- “Cancel an item i ordered”
Account Question:
- “Discuss my account”
- “Letter saying my account is paid in full I have requested twice without receiving it”
- “Forgot to put item in cart”
Staff Question:
- “Customer service issue”
- “I reached out Sunday to your customer service care team about the 24 inch Eileen barstools and I’ve not had a reply back from them yet.”
- “I can’t get in touch with a live customer service rep at Pier 1. I placed an order on 11/26/23. I’ve emailed 3 times on the status. They only responded once saying it was received by the warehouse and I should get it in 5-7 busy days.”
Refund Question:
- “Refund and new order”
- “Refund”
- “Need a refund”
Employment Question:
- “401 k”
- “Employment record”
- “401k”
Website/ Application Question:
- “That item that I received is different in color from the advertised on the website”
- “Trying to buy chairs online through app on iPhone 10”
- “Trying to order online with a merchandise credit”
Other Question:
- “I get charch on my crered cart avery month i never sad you can do that i wand that stop”
- “Regarding plates”
- “Square mirror”
Compare Pier 1 Imports Customer Service To
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