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Contact Pier 1 Imports Customer Service

How to Reach a Person at Pier 1 Imports

Verified Contact Information

Toll-Free Number:

  • 1-800-245-4595
Call Now
Send Message

Customer Service:

  • 1-855-513-5138
    IVR / Automated System Only (No Human Option)
  • 1-800-254-2155
    IVR / Automated System Only (No Human Option)

Customer Service:

support@pier1.com

Legal:

dmca@pier1inc.com
DMCA Inquiries
accessibility@pier1.com
customerservice@pier1.com
support@pier1inc.com
privacyofficer@pier1.com
Privacy Inquiries
legal@pier1inc.com

Pier 1 Imports Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Pier 1 Imports Phone Number
1 (800) 245-4595
Average Hold Time
More than 30 min
Average Calls duration
2 minutes
Most Popular Pier 1 Imports Email Address
customerservice@pier1.com
Pier 1 Imports Live Agent Availability
13% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
View full overview

How to Contact Pier 1 Imports Customer Service?

Most Popular Number:

(800) 245-4595
Total calls: 1 968 Issues resolved: 45 Last call: Jun 10, 2026

Contacting the toll-free customer service line of Pier 1 Imports Support is a breeze with the digits (800) 245-4595. This direct phone connection seamlessly links you to a squad of customer service experts proficient in navigating inquiries, delivering real-time updates on order statuses, simplifying product returns or exchanges, and tackling any lingering concerns tied to your purchase. It's crucial to acknowledge that the accessibility of these accommodating representatives may ebb and flow, contingent upon the time of day and the surge in call volumes they handle. It's prudent to make your call during Pier 1 Imports Headquarters operational hours.

For those seeking to connect with Pier 1 Imports Support through their online platform, adhere to these procedural steps:
1. Initiate your journey by visiting the official Pier 1 Imports website.
2. Navigate to the lower extremity of the homepage, where the "Customer Service" link is nestled within the footer section.
3. Engage with the "Customer Service" link, propelling you to an exclusive page housing a plethora of support resources.
4. Discover an array of options, including FAQs, a store locator, return policy details, and contact forms designed to establish a direct line with the customer service team.

Pier 1 Imports commits to delivering swift and constructive responses to customer queries submitted via Pier1imports.com website.

Pier 1 Imports Headquarters, situated at 100 Pier 1 Place, Fort Worth, Texas 76102, United States, stands as the epicenter of their multifaceted operations, encompassing corporate machinations, executive suites, and distribution epicenters. Should a pilgrimage to this locus beckon for official endeavors – be it partaking in an exclusive event or engaging in discourse with corporate luminaries – a judicious step entails a preliminary Pier 1 Imports Contact. This prelude serves to orchestrate requisite preparations. Caution, however, is warranted, for the sanctum may not extend a welcome to the general populace, citing prudential security considerations.

To connect with Pier 1 Imports Email, use customerservice@pier1.com. This method allows written communication for documentation. Steps:
1. Open email client or webmail.
2. Compose a message, add the email address.
3. Write a clear subject line.
4. In the email, provide details - order numbers, product info, and error messages.
5. Attach necessary documents.
6. Review for clarity before sending.

Expect a response timeframe based on the Pier 1 Imports Contact volume. For urgent matters, use the quicker phone option.

PissedConsumer Club

Contact Information

Pier 1 Imports Website:

Pier 1 Imports Help Center:

Corporate Office Address:

Pier 1 Imports Online, Inc.
100 Pier 1 Place
Fort Worth, Texas 76102
United States

Other Info (opening hours):

Hours (CST):

Monday - Friday: 8:00am - 8:00pm

Saturday - Sunday: 8:00am - 6:00pm


Mailing Addresses:

Attn: Legal Department

1680 Michigan Ave, Ste 700

Miami Beach, FL 33139


Attn: Customer Service

1733 Park Street, Suit 160

Naperville, IL 60563

More contact details

Summary of Pier 1 Imports Customer Service Calls

2.8K TOTAL
CALLS
02:19 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pier 1 Imports?

Shipping and Delivery Question:

  • “Order hasn’t shipped”
  • “Missing order”
  • “Did not receive all my orders”

Request for Information Question:

  • “Question about a product”
  • “Check on order”
  • “Place order , gave wrong address”

Product/ Service Question:

  • “Product questions”
  • “200 dollar purchase never arrived”
  • “My product hasn’t been delivered”

Payments and Charges Question:

  • “Thought I was going to look at payment plan and I paid for it all by accident. Need to cancel it now. ent”
  • “Charged for item I did not order 1 hr ago. Cannot get to customer service to cancel”
  • “You guys took my money and sent me some junk”

Return/ Replace Question:

  • “Return”
  • “Wicker furniture replacement parts”
  • “A return”

Cards Question:

  • “Gift card Balance”
  • “Gift card”
  • “Get gift card value”

Activation/ Cancellation Question:

  • “I need to cancel my order”
  • “Cancel order”
  • “Cancel an item i ordered”

Account Question:

  • “Discuss my account”
  • “Letter saying my account is paid in full I have requested twice without receiving it”
  • “Forgot to put item in cart”

Staff Question:

  • “Customer service issue”
  • “I reached out Sunday to your customer service care team about the 24 inch Eileen barstools and I’ve not had a reply back from them yet.”
  • “I can’t get in touch with a live customer service rep at Pier 1. I placed an order on 11/26/23. I’ve emailed 3 times on the status. They only responded once saying it was received by the warehouse and I should get it in 5-7 busy days.”

Refund Question:

  • “Refund”
  • “Refund and new order”
  • “Need a refund”

Employment Question:

  • “401 k”
  • “Employment record”
  • “401k”

Website/ Application Question:

  • “That item that I received is different in color from the advertised on the website”
  • “Trying to buy chairs online through app on iPhone 10”
  • “Trying to order online with a merchandise credit”

Other Question:

  • “N/A”
  • “Recent order”
  • “Order problem”

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