Pier 1 Imports
Reviews and Complaints
You took my money where is my order?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCould not reach customer service
Preferred solution: A response on an order with too much shipping.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to contact a human
Preferred solution: Full refund
User's recommendation: Don’t order from Pier one
Cushions sold separately for wicker satee and chair sold out of stores when they were opened
- Quality merchandise
- Online returns being charged and not able to reach a real person
Preferred solution: A representative
User's recommendation: Give clients a working phone number
Need to return some items
Preferred solution: Full refund
User's recommendation: I used to buy from them when they still have a physical store. Now that they’re only selling online I would not recommend to buy from this store. Their after sale service is worst ever. Their response time is forever.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Heyworth, IllinoisDamaged tree
Broken dishes
Preferred solution: Replacement dish.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Windsor, VirginiaDidn't receive my entire order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchase and refund I did not receive
Preferred solution: Full refund
I have not heard from customer service
User's recommendation: Do not buy from this store.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boise, IdahoOrder never delivered
I’m not sure I would use them again.Maybe only on an order for myself.
Since when cant a package be left on a porch since this is a single family home?
I requested a refund. After at least 10 times of trying to get a status, Pier One said my recipient could go to the Post Office and pick it up. No, I paid $9.95 in shipping costs to have 2 glasses mailed. On my last email, I said I would not ask my recipient to pick up this order.
Because this was supposed to be a birthday gift, I had to spend additional money to replace this gift.
There seems to be a problem with Pier One doing the proper thing on this order. I will never purchase from them again.
User's recommendation: Don’t buy from Pier One
Need to place order using pier 1credit $
User's recommendation: None. This site not helpful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorribly hard to get customer service to respond
- Cannot talk to anyone
Preferred solution: Full refund
User's recommendation: Think twice
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaI order something in November never received it
- Wont communicate
Preferred solution: Full refund
Need to place order using pier 1credit $
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
NO I AM NOT PAYING FOR TECHNICAL SUPPORT THAT SHOULD BE FREE!!
THIS WHOLE SITUATION OF TRYING TO GET TECHNICAL SUPPORT IS A JOKE. THEY WANT YOU TO PAY FOR SOMETHING THAT SHOULD BE FREE TO THE CONSUMERS!!