Anonymous
map-marker Osseo, Minnesota

You took my money where is my order?

Im done playing games with this company Ive contacted my bank and registered it complaint and a stop payment
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Sandra W Zlz

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Verified Reviewer

Could not reach customer service

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Cannot reach anyone on the phone and the email did not send a code to my email. Also, could not resend a message for 24 hours!
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Preferred solution: A response on an order with too much shipping.

Kathryn K Rmk

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Verified Reviewer

Unable to contact a human

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Impossible to get answers to simple questions. They do not refund your money if you return an item but give you a credit and do not provide any info for how to apply the credit to an order!!!
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Preferred solution: Full refund

User's recommendation: Don’t order from Pier one

Robin M Mok

Cushions sold separately for wicker satee and chair sold out of stores when they were opened

Number is constantly busy can't speak to anyone. I'm not happy that I'm not able to get a answer to my request.
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Pros:
  • Quality merchandise
Cons:
  • Online returns being charged and not able to reach a real person

Preferred solution: A representative

User's recommendation: Give clients a working phone number

Lynn C Ura

Need to return some items

Did not like it. The photos look better on their website than the actual. Was dissatisfied with the quality.
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Preferred solution: Full refund

User's recommendation: I used to buy from them when they still have a physical store. Now that they’re only selling online I would not recommend to buy from this store. Their after sale service is worst ever. Their response time is forever.

Gina E Vst

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Verified Reviewer
| map-marker Heyworth, Illinois

Damaged tree

I want A associate ASAP this is getting ridiculous being on hold I am with Pissed Consumer.com xmas is damaged
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Tinslee Mwv

Broken dishes

A sandwich plate that broke all around part of the rim as I held it by the rim to scrub. It is called Colored Rim Fern. I was hoping to get a replacement.
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Preferred solution: Replacement dish.

Angela C Igz

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Verified Reviewer
| map-marker Windsor, Virginia

Didn't receive my entire order

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It was buy one get one free. I brought 3 items Bogo didn't get my free order items. Now this line is busy can't reach anyone order # 227****
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Stephanie V Qdr

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Verified Reviewer

Purchase and refund I did not receive

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I made a purchase in 2022 and did not receive merchandise, I made a return also and did not receive refund.Im just looking for an explanation why
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Preferred solution: Full refund

Anonymous
map-marker Morrisville, Pennsylvania

I have not heard from customer service

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I am being billed $9.99 for something I did not order each month. I want it suspended and I dont want to be billed anymore. I will stop payment on further bills if this is not taken care of asap.
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User's recommendation: Do not buy from this store.

Samul Sve

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Verified Reviewer
| map-marker Boise, Idaho

Order never delivered

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Updated by user Jul 15, 2023

I’m not sure I would use them again.Maybe only on an order for myself.

Original review Jul 13, 2023
My gift recipient never received my order. In contacting Pier One, I was told it couldnt be delivered since no one was home to receive it.

Since when cant a package be left on a porch since this is a single family home?
I requested a refund. After at least 10 times of trying to get a status, Pier One said my recipient could go to the Post Office and pick it up. No, I paid $9.95 in shipping costs to have 2 glasses mailed. On my last email, I said I would not ask my recipient to pick up this order.

Because this was supposed to be a birthday gift, I had to spend additional money to replace this gift.

There seems to be a problem with Pier One doing the proper thing on this order. I will never purchase from them again.
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User's recommendation: Don’t buy from Pier One

2 comments
Sherry S Dqf

NO I AM NOT PAYING FOR TECHNICAL SUPPORT THAT SHOULD BE FREE!!

Sherry S Dqf
reply icon Replying to comment of Sherry S Dqf

THIS WHOLE SITUATION OF TRYING TO GET TECHNICAL SUPPORT IS A JOKE. THEY WANT YOU TO PAY FOR SOMETHING THAT SHOULD BE FREE TO THE CONSUMERS!!

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Anonymous
map-marker La Grange, Kentucky

Need to place order using pier 1credit $

I WAS NOT TRANSFERED TO A PIER 1 REP. I WAS TRANSFERRED TO A SALES PERSON FOR A "FREE" (?) $100 GIFT CARD. THIS CALL CENTER (INDIA) PERSON WANTED MY CREDIT CARD NUMBER MC/VISA. I REFUSED THEIR "FREE" OFFER AND REFUSED TO GIVE THEM MY CREDIT CARD. CALL CENTER PERSON SAID, AND I QUOTE... "NO CC NUMBER, THEN NO TRANSFER TO PIER 1 CUSTOMER SERVICE." SO, I NEVER GOT THROUGH TO PIER 1 TO PLACE MY ORDER. PIER 1 OBVIOUSLY DOES NOT WANT TO HONOR MY CREDIT. LAWYER CONTACT TOMORROW.
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User's recommendation: None. This site not helpful

Jan C Pin

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Verified Reviewer

Horribly hard to get customer service to respond

Credit due for returns no credit given on credit card used. Only store credit which they give 1.5x credit. No one can respond
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Loss:
$300
Cons:
  • Cannot talk to anyone

Preferred solution: Full refund

User's recommendation: Think twice

Tanya S Adk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Las Vegas, Nevada

I order something in November never received it

Pier 1 Imports - I order something in November never received it
Pier 1 Imports - I order something in November never received it - Image 2
I ordered something in November never received it and have been constantly emailing about no one gets back to be I followed the tracking number for items the ticket was made but it was but it never shipped I just want my money back this point please contact me I received the two small candles but the wall art the two hearts never came and when search the tracking for the pictures it's says the made label but never mailed them ...
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Loss:
$231
Cons:
  • Wont communicate

Preferred solution: Full refund

1 comment
JULIE L Gue

Same here!!

Anonymous
map-marker La Grange, Kentucky

Need to place order using pier 1credit $

Ca cannot get through to Pier 1. Call center agents refuse to put call through unless I give them a credit card number to pay for shipping and handling of my free gift card. I do not want a free gift card I need to speak to someone in Pier 1
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