Anonymous

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Verified Buyer
| map-marker Dothan, Alabama

Never received items and no response to my email. Phone number doesn’t work!

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Pier 1 Imports - Never received items and no response to my email. Phone number doesn’t work!
Pier 1 Imports - Never received items and no response to my email. Phone number doesn’t... - Image 2
Tired of emailing about items not received. Cannot get a reply from my emails. Tried to call this number and basically no person just an automated response that sends me right back to email. This whole thing SUCKS!!!
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Anonymous
map-marker Lebanon, Ohio

Re order recvd damaged

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Still have not heard from pier One re dishes I recover damaged. At this point I would like a refund!!!
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User's recommendation: Good Luck!

Connie B Ogg

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Verified Reviewer

Cancel emails

There is noway I will ever do business with this company again. Customer service is horrible and non existent. All kinds of obstacles,, codes, and run around to tryto get them to stop sending me promotional emails.
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Cons:
  • Non existent customer service

Preferred solution: Apology

User's recommendation: Avoid this company.

Anonymous
map-marker Knoxville, Tennessee

I never got my order.

Pier 1 Imports - I never got my order.
I contacted Pier 1 because I never received my order from October 30. Order number :112****. I have heard nothing. If you arent going to send my order, return my money. $31
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User's recommendation: Never order from Pier 1

Anonymous
map-marker Islip, New York

Order that I'm still waiting for

Actually never got through, and my items still have not been shipped! I did not get a reply either! They wanted or asked on first customer service email if I wanted a refund to reply saying I want one! However I do not want a reply I would like the items that I paid for to be dr! Not a great experience at all!
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Jen F Pvf

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Verified Reviewer
| map-marker Saint Johns, Newfoundland And Labrador

Failure of gift card sent for a return/refund to work

I returned two items per your instructions. Wanted a refund. Instead got a gift card. It does not work! Have tried to contact you for months and just get a response saying you are too busy. Going to better business bureau and my strobe t.
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Loss:
$300
Cons:
  • No customer care stole my money

Preferred solution: Full refund

User's recommendation: Don’t shop at Peir1

Griselda M Yvy

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Verified Buyer
|

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Verified Reviewer

Damage merchandise

Pier 1 Imports - Damage merchandise
I ordered candles and 5 of those are dented it was going to be a gift, now I have to change it because of that! No happy!
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Loss:
$50
Pros:
  • Never had that issue
  • Always used to buying in store
Cons:
  • Not happy

Preferred solution: Full refund

Anonymous
map-marker Lake Geneva, Wisconsin

Re order recvd damaged

No response fm Pier 1 as yet. I sit here with a box full of pieces of broken dishes. Ordered the end of Jan. Some acknowledgement fm them would be appreciated! A refund or replacement cant be that difficult!
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Lynda P Bqv

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Verified Buyer
|

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Verified Reviewer

Haven’t received order

Pier 1 Imports - Haven’t received order
I havent heard from this company regarding the red large artificial ornament Christmas tree. Order #114****
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Preferred solution: Full refund

Jen F Pvf

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Verified Reviewer
| map-marker Kajang, Selangor

They have stolen $300.00 from me

I returned two items asked for refund, got credit which is unusable Never return a call or email, stole my money!
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Loss:
$300
Cons:
  • All

Preferred solution: Full refund

User's recommendation: Do not shop Peir1

Resolved
Judy C Pmr

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Verified Reviewer

Resolved: Have NOT received any information on my purchase which was made on December 4th Order 117****

Updated by user Jan 17, 2023

Company fixed the issue and I have been provided with full refund. Had to get my credit card company involved to get my refund. Do NOT purchase from Pier !, you will be sorry.

Original review Dec 17, 2022
I purchased 2 pictures on December 4th. Order 117****. To date, I have not received any e-mail or text regarding the shipping of these pictures. Can you PLEASE help me??? E-mails that I have sent MANY times are never answered, except for a "form response" saying they will get back to me, and they NEVER do. Thank you so much Judy Cooley
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Pros:
  • Beautiful pictures
Cons:
  • No response to any e-mails sent regarding shipping of my order
  • No way to contact any customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Do NOT ORDER FROM THEM... NO WAY TO CONTACT THEM AT ALL !!!!!!

Anonymous
map-marker Port Charlotte, Florida

They don’t answer the phone or respond to an email request

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I ordered something from pier 1 and it was never sent, I dont even know if they charged my account. Ive sent several emails to Customerservice and tried different phone numbers but no response.
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User's recommendation: Stay away from Pier1

Anonymous
map-marker Pittsburgh, Pennsylvania

Cancel order

I cancelled my order I received it after I cancelled it! I cant get anyone to help me with this and then THEY SENT THE WRONG THING!!! No one calls emails me to help Oh one more thing this is from CHRISTMAS!! I will never shop at your store and tell everyone how horrible your store is!
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User's recommendation: Never buy from this store!!!

Jennifer B Irb

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Verified Reviewer
| map-marker Atlanta, Georgia

Order 115****

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Ordered 2months ago still have not received my order and cannot reach a person, tried emailing their new system twice with no response, tried chatting and get a bot with no smart answer besides the order is processing and cannot reach an agent (no one available). I just want my order - even after Christmas at this time and this company wont help. Im close to cancelling and taking back my money. Customer service down the drain.
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Cindy P Dal

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Verified Reviewer

ORDER NOT RECEIVED AND NO CUSTOMER SERVICE TO CALL

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Updated by user Jan 22, 2023

It is now more than 2 months since the items were ordered, and about 2 months since I emailed Pier1 asking for assistance with the orders. I actually sent 2 emails to customer service (that is the ONLY way to reach the company).

I have heard NOTHING! I did dispute the charges with my credit card, and had my charges reversed to give me back my money.

Even the credit card company can not reach anyone at Pier1. I will NEVER order from this company again, and would advise NO ONE ELSE ORDER FROM THEM EITHER.

Original review Dec 23, 2022
I placed an online order on Nov 20, 2022. Today is Dec 23, 2022 and I have received one item from the order (the cheapest item I ordered). I have emailed customer service 3 times with no response. There is no customer service phone number to talk to a live person. I am going to dispute the charge with my credit card company at this point. Nothing else I can do! DO NOT ORDER FROM THIS COMPANY!!!
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Loss:
$129
Cons:
  • No way to contact the company
  • Charge but do not ship your items

Preferred solution: Full refund

User's recommendation: DO NOT ORDER FROM THIS COMPANY!

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