Pier 1 Imports
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Dothan, AlabamaNever received items and no response to my email. Phone number doesn’t work!
Re order recvd damaged
User's recommendation: Good Luck!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel emails
- Non existent customer service
Preferred solution: Apology
User's recommendation: Avoid this company.
I never got my order.
User's recommendation: Never order from Pier 1
Order that I'm still waiting for
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Johns, Newfoundland And LabradorFailure of gift card sent for a return/refund to work
- No customer care stole my money
Preferred solution: Full refund
User's recommendation: Don’t shop at Peir1
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamage merchandise
- Never had that issue
- Always used to buying in store
- Not happy
Preferred solution: Full refund
Re order recvd damaged
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven’t received order
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kajang, SelangorThey have stolen $300.00 from me
- All
Preferred solution: Full refund
User's recommendation: Do not shop Peir1
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Have NOT received any information on my purchase which was made on December 4th Order 117****
Company fixed the issue and I have been provided with full refund. Had to get my credit card company involved to get my refund. Do NOT purchase from Pier !, you will be sorry.
- Beautiful pictures
- No response to any e-mails sent regarding shipping of my order
- No way to contact any customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Do NOT ORDER FROM THEM... NO WAY TO CONTACT THEM AT ALL !!!!!!
They don’t answer the phone or respond to an email request
User's recommendation: Stay away from Pier1
Cancel order
User's recommendation: Never buy from this store!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaOrder 115****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerORDER NOT RECEIVED AND NO CUSTOMER SERVICE TO CALL
It is now more than 2 months since the items were ordered, and about 2 months since I emailed Pier1 asking for assistance with the orders. I actually sent 2 emails to customer service (that is the ONLY way to reach the company).
I have heard NOTHING! I did dispute the charges with my credit card, and had my charges reversed to give me back my money.
Even the credit card company can not reach anyone at Pier1. I will NEVER order from this company again, and would advise NO ONE ELSE ORDER FROM THEM EITHER.
- No way to contact the company
- Charge but do not ship your items
Preferred solution: Full refund
User's recommendation: DO NOT ORDER FROM THIS COMPANY!
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