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IA M VERY DISAPOINTED WITH PIER 1 THEY ARE UNPROFESSIONAL AND QUITE MESSY, I PURCHASED TWO ITEMS FROM PIER 1 AND I RECEIVED AN EMAIL THAT I WOULD RECEIVE MY SECOND PACKAGE THE NEXT DAY AND I DID NOT RECEIVE IT BECAUSE PIER 1 DID NOT PUT MY ADDRESS ON MY PACKAGE. I WAS...
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2.3
I didn't like
  • How they handled me as a customer
#1143967
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okay I got two large bottles of an oil to put in reed diffusers to make my home smell good...THEY DO NOTHING WHATSOEVER AND THEY ARE ALL AROUND ME. I FOUND ONE IN MY GUEST BATHROOM AND WAS SHOCKED BECAUSE IVE NEVER SMELLED IT IN THERE DIDNT REALIZE ANYTHING WAS EVEN IN...
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1.0
Product
#1140003
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I received a call moments ago from the Tallahassee, Florida store and was steaming by the time I got off the phone. I'd placed an order last week for 2 Marchella bar stools (over $300) that should arrive next week, but the call I received stated otherwise. The clerk I...
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2.2
#1128840
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Pier 1 Imports - Pier one reed oil diffuser
1/1

Pier 1 Imports - Pier one reed oil diffuser

Pier 1 Imports
#1145411
2.6
Details
The reed/oil diffuser fell over and I did not notice for a hour, when I did notice the finish/paint under the spill was completely eaten off. I tried to fix it and nothing worked. My over $300 dresser now has a large spot where you can see bear wood, it’s very noticeable. It ruined my day.
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Advertised vs Delivered
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Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Pier 1 Imports - Plugins leak and fit poorly!

Pier 1 Imports
#1142529
1.2
Details
I bought 10 refill plugins and found out the hard way that the new design is horrible. The refills do not stay in the wall plugin. It falls out and leaks everywhere! The old design worked great! I am so disappointed! No more Pier 1 for me!
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Advertised vs Delivered
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design

Pier 1 Imports - Pier one billing

Pier 1 Imports
#1142403
I made a payment 19 days early for 25$ but was supposed to be 27$, instead of sending me a notice which other companys have done due to it being paid so early they charged me 27$ late fee and won't take it off. Done. I do not want to do business with them if that's how much they care about me.
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Pier 1 Imports - Charged my card weeks ago, BEFORE I received product 2. PROD

Pier 1 Imports
#1078231
Yes many times. You took MY 500.00$ AND ITEM NOT A TABLE BUT, boxed, in pieces, not a table but a box of parts to make a table!! REALLY CROOKED company! AND charging me for your employees to come to my house and BUILD a table for 100.00$ . PYRAMID SCHEME CO. YOU SHOULD BE REPORTED TO ATTORNEY GENERAL!! STILL NO BOX OF TABLE PARTS!!
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First of all, they are very unprofessional. I was in the store a week ago and I purchased 4 Corrine leather chairs and they had a sales price on it. She went to check the price and said it was left over from a September sale and it's not her fault, but she can't honor...
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1.0
#1118636
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When checking out they push you to get their pier one card and or make donations. If you say no thank you politely they just keep pushing then at the end of checkout they like to tell you how much you would have saved with a snarky tone of voice. Another time I started...
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1.0
#1115433
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I am a employee at pier one . My manager comes to me saying he is going to promote me, 2 weeks later he tells me while unloading truck that he changed his mind because the old assistant manager that stepped down has decided she wants the position i was being offered so...
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Anonymous
Jocko Kelsey

Your manager is an inconsiderate of others pr**k!

#1113975
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I bought a throw pillow (along with other items) that mysteriously developed a large hole in the seam after owning less than two months. This item was never slept on, it was only used for decor on a couch. Clearly a quality issue. Called customer service thinking they...
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1.0
#1111881
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I bought a table and a bookshelf. I spend almost $700 I asked for delivery and they said....no we don't have delivery. The table have a scratch so they ordered a new table for me.....the employee told me that I will have a table in no more than 7 to 10...
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2.5
Product
#1099770
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Pier 1 Imports - Oil diffuser leaked on brand new painted walls, ruined the paint
I bought the following items from Pier I. An oil diffuser and two of the bottled scented oils. I came home, put the bottle into the diffuser in my son's bathroom. I began to smell the scent really strong and thought perhaps I could control the amount. I walked into the...
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Anonymous
Smitty

You expose your child to material which strips finish from walnut overnight ?Then you expected a pity party from the cashier ?Quit poisoning your child's environment with this...

3.0
Product
I didn't like
  • Did not fix issue
#1096964
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Contact Pier 1 Imports

Mailing Address:
Pier 1 Imports
100 Pier 1 Place
Fort Worth, Texas 76102
United States
Phone:
(800) 245-4595
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Bought 3 bar stools in store. Spent time measuring and telling 3 different salespeople I want 30" bar stool. Not counter height. Ordered. Got home. Order was COUNTER HEIGHT. Called store. Told me call customer service. On hold 45 minutes. No answer. Three more calls to...
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Anonymous
Cartybabe

One month later. Resolved through my own efforts. 6 bar stools came to the house after waiting all day. Arrived 9 pm. Coughs driver and sent three back after checking all trac...

1.6
#1091339
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